New Release June, 2010 Social Media and Call Centers have been a primary focus for our sm division here at Soamac HQ. Special thanks goes out to Robert Trent of CCTGRP, inc. for his insight and expertise on this ongoing project. Truely Inspirational!

Social Media And Contact Center Firms Offer Clients Better Acquisition And Retention Results
SOAMAC, Inc. (SOAMAC) and Contact Center Transformation Group, Inc. (CCTG) have combined their resources in Social Media and the Contact Center Arena to offer a suite of services that integrates social media and contact center best practices.

FOR IMMEDIATE RELEASE
PRLog (Press Release) – Jun 09, 2010 – Port Saint Lucie, FL – SOAMAC, Inc. (SOAMAC) and Contact Center Transformation Group, Inc. (CCTG) have created a joint venture agreement that allows them to combine their resources in Social Media and the Contact Center Arena to offer a suite of services that integrates social media marketing and contact center best practices that will help clients drive measurable improvements in customer acquisition and retention rates.

Marketing departments, contact center managers, outsourcers, Managed Service Providers (MSP), and professionals in the Customer Relationship Management CRM) industry now have a single source for subject matter expertise in inbound social media strategies that integrate seamlessly with the best practices around traditional contact center staff development, process improvement, and technology enablement.

Marketing departments will now have a way to “put into operation” their social media strategies and contact centers will have a way to improve agent utilization during slow traffic periods by using the programs and systems that SOAMAC / CCTG have developed through this joint venture.

“The SOAMAC proprietary platform and systems have produced impressive results in driving acquisition and retention scores for our clients” says Craig Berry, Founder and President of SOAMAC, Inc.

Robert Trent, founder and president of Contact Center Transformation Group, Inc. claims that “Outsourcers, Managed Service Providers (MSP), and other consulting professionals will have access to knowledge, thought leadership, and intellectual capital developed by his firm which have been integrated into the platforms through this joint venture”.

This joint venture has been under development for several months and is now poised to deliver these integrated services on a proprietary platform. Berry and Trent who have both been in the social media and contact center market places respectively now for decades recognized the gap that was growing between marketing organizations and a way to implement effective programs to put these critical social media strategies into operation. Contact centers who already manage, in some cased hundreds of thousands of transactions a day, have the rigorous disciplines and are required to make these new strategies effective.

The contact centers have the processes and structure to monitor, manage and take appropriate actions that will bring new customers in and keep existing customers from leaving now through the use of these services from SOAMAC and CCTG.

Contact Center Transformation Group, Inc. was formed in 2006 by Robert Trent who had spent over 23 years consulting with contact center managers, outsource providers, software providers, and large managed service providers in this space. He held executive positions with IBM, BellSouth/AT&T, and Sprint. There is more information on him at his Web Site / Blog http://www.cctgrp.com, at LinkedIn http://www.linkedin.com/in/bobtrent
, and Twitter http://www.twitter.com/bobtrentjr.

SOAMAC, Inc. was created to help businesses develop internet strategies. It’s Founder and President, Craig Berry, is a true entrepreneur. He has an exhaustive background in building internet sites and developing strategic marketing systems to help businesses dominate their industries. Berry’s strengths include brand building and natural search engine domination. There is more information on him at his company at http://www.soamac.com . He can be reached at craigberry@soamac.com or follow him at http://twitter.com/soamac.

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Media Contact: Contact Center Transformation Group, Inc. 
Person Name: Robert Trent 
Phone Number: 770-826-1110 
E-mail: rtrent@cctgrp.com 
Website: www.cctgrp.com